FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERIES
How can I track my order?

Once your order has been prepared and shipped, we will automatically send you an email with the tracking code.

The courier may vary depending on the country and delivery location, to ensure the fastest and most reliable delivery possible.

Tracking your package is very simple:

  1. Open the shipping confirmation email you received
  2. Copy your tracking code
  3. Go to our order tracking page
  4. Enter the code in the appropriate field

This way you will be able to check the status and progress of your delivery in real time.

If the tracking code doesn't work or if you have any questions, don't hesitate to contact us: our team will be happy to help you and solve the problem quickly 💌

 Track my package
What are the delivery times?

We will carefully prepare your order within 48–72 hours .

Once shipped, estimated delivery times are:

  • France and Europe: approximately 12 days
  • International: approximately 15 days

If you want to receive your order faster, we also offer expedited shipping:

  • France and Europe: about 9 days
  • International: approximately 11 days

Standard shipping is free.

Expedited shipping is available for €2.99.

Please note that during periods of high demand (holidays, promotions, or heavy logistics traffic), delivery times may be slightly delayed . We always do our best to ensure the fastest possible delivery.

For any questions about your shipment, our team is always at your disposal 💌
Which countries does Footbold deliver to?

We ship your orders worldwide 🌍.

No matter where you are, you can have your favorite T-shirts delivered right to your home.

For all countries we also offer express shipping , so your order will arrive faster if you wish.

There are no additional costs or country-specific restrictions: our goal is to allow everyone to easily receive our products, anywhere in the world 💌

RETURNS & REFUNDS
What are the return conditions?

You have 14 days from receiving your order to make a return.

Returns are free .

To be accepted, the item must be new and unworn , and must not have any customer-made personalizations (such as patches or prints). All other items can be returned without any issues.

To make a return, simply send us an email . We'll provide you with all the instructions for easily returning your package .

Once the return has been verified and compliant , we will proceed with a full refund for your order.

We do everything we can to make this process quick and easy 💌
When will I receive my refund?

Once we have received and verified your return , we will process the refund .

Treatment usually takes 3–5 days .

The refund will be made to the same payment method used for your order.

As soon as the refund is completed, you will receive a confirmation via email .

We do everything we can to make the process quick and easy , so you can get your refund without worries 💌
What should I do if I received the wrong customization?

If you receive an item with the wrong personalization , don't worry: we offer either a replacement or a full refund .

In order to process your request quickly, it is mandatory to send us proof by email , with a photo of the item received .

We ask that you report the problem within 7 days of receiving your order.

If a replacement product is needed, shipping costs are fully covered .

We do everything we can to quickly correct the error and ensure you receive your customized product correctly 💌

ALL ABOUT OUR PRODUCTS
How to choose the right football boots?

To choose the right football boots, here are the main points:

  • Type of soil
    Dry grass: FG (Firm Ground) studs
    Soft ground/mud: SG (Soft Ground) studs
    Synthetic: AG (Artificial Grass) shoes
    Indoor / gym: IC (Indoor Court) flat sole

  • Foot and comfort
    Shoes should fit snugly on the foot without squeezing the toes.
    Try them on with the socks you use in the match .

  • Role on the field
    Forward / Winger: Choose lightness and precision on the ball
    Defender: Focus on stability and protection
    Midfielder: balance between comfort and mobility

  • Material
    Leather: comfortable and excellent ball touch
    Synthetic: lightweight, waterproof and easy to care for

💡 Tip: Always try your shoes on the type of terrain you play on most to check comfort and grip.
What is the difference between the fan version and the player version of a jersey?

Football shirts are available in two main versions :

  • Fan Version (Fan)
    Designed for the public and fans
    Thicker and more comfortable fabric for daily wear
    Classic, wider cut
    Generally cheaper price


  • Player Version (Authentic / Player)
    Identical to the one worn by professional players
    Lightweight, breathable fabric , often with sweat-wicking technology
    Slim fit for greater comfort and freedom of movement on the pitch
    Higher price than the fan version

💡 Tip: If you just want to support your team and wear their jersey every day, the fan version is perfect. To play or have the jersey exactly like the players, choose the player version .
How to care for goalkeeper gloves?

To extend the life of your gloves and maintain optimal grip , follow these tips:

  1. Hand wash
    Use warm water and mild soap
    Avoid the washing machine, which can damage the latex

  2. Proper rinsing and drying
    Rinse well to remove dirt and sand
    Air dry , away from direct sunlight and heat sources.

  3. Cleaning after each use
    Remove dirt and grass after every game or practice
    This prevents premature wear of the latex

  4. Correct storage
    Store gloves flat or slightly open in a dry place
    Avoid bending or crushing them
  5. Humidification before the match
    For optimal grip , some goalkeepers slightly moisten the latex before playing.

💡 Tip: Avoid contact with asphalt or abrasive surfaces, as they quickly reduce the grip and life of the gloves.